{"id":5710,"date":"2020-11-27T08:27:58","date_gmt":"2020-11-27T07:27:58","guid":{"rendered":"https:\/\/www.riskmanager.net\/?page_id=5710"},"modified":"2023-06-29T17:06:08","modified_gmt":"2023-06-29T15:06:08","slug":"contact-support","status":"publish","type":"page","link":"https:\/\/www.riskmanager.net\/en\/customer-center\/contact-support\/","title":{"rendered":"Contact support"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-699wgf-75653800aae693a77cc79c94a9ae5949\">\n.avia-section.av-699wgf-75653800aae693a77cc79c94a9ae5949{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.riskmanager.net\/wp-content\/uploads\/sites\/5\/2019\/11\/shutterstock_658108141_gespiegelt_schmall-scaled.jpg);\nbackground-position:0% 0%;\nbackground-attachment:scroll;\n}\n.avia-section.av-699wgf-75653800aae693a77cc79c94a9ae5949 .av-section-color-overlay{\nopacity:0.2;\nbackground-color:#000000;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-699wgf-75653800aae693a77cc79c94a9ae5949 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active container_wrap fullsize'  data-section-bg-repeat='stretch'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-5710'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3wuulb-2bd9b82054ac60f3b455f30f3032de67\">\n.flex_column.av-3wuulb-2bd9b82054ac60f3b455f30f3032de67{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-3wuulb-2bd9b82054ac60f3b455f30f3032de67 av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-khymzpp1-3a13933da38c8a90310ffca245f4f5cb\">\n#top .hr.hr-invisible.av-khymzpp1-3a13933da38c8a90310ffca245f4f5cb{\nheight:75px;\n}\n<\/style>\n<div  class='hr av-khymzpp1-3a13933da38c8a90310ffca245f4f5cb hr-invisible  avia-builder-el-2  el_before_av_hr  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-khymzpp1-e16ec410f327f2aada7138b22d4a6b73\">\n#top .hr.hr-invisible.av-khymzpp1-e16ec410f327f2aada7138b22d4a6b73{\nheight:175px;\n}\n<\/style>\n<div  class='hr av-khymzpp1-e16ec410f327f2aada7138b22d4a6b73 hr-invisible  avia-builder-el-3  el_after_av_hr  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='av_section_2'  class='avia-section av-2qjq2x-ff6fcb1894e8cb6b2ce967f4c11849f0 main_color avia-section-default avia-no-border-styling  avia-builder-el-4  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-5710'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-93e6bb7cbeaeeca5c9626ccfa92900eb\">\n#top .av-special-heading.av-av_heading-93e6bb7cbeaeeca5c9626ccfa92900eb{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-93e6bb7cbeaeeca5c9626ccfa92900eb .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-93e6bb7cbeaeeca5c9626ccfa92900eb .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-93e6bb7cbeaeeca5c9626ccfa92900eb av-special-heading-h1 blockquote modern-quote modern-centered  avia-builder-el-5  el_before_av_textblock  avia-builder-el-first '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Contact our support<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-kh61zvt9-fc49d93514722a6b524a7a9f75d076bb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>We are happy to help you personally with all kinds of requests. Please use the form below to contact our support directly.<\/p>\n<\/div><\/section>\n<div id='avia-messagebox-' class='avia_message_box av_notification av-ljfkrp7r-f2a1f733726eb5bf811cc6ac59811e2e avia-color-blue avia-size-large avia-icon_select-no avia-border-  avia-builder-el-7  el_after_av_textblock  el_before_av_textblock ' ><span class='avia_message_box_title' >Note<\/span><div class=\"avia_message_box_content\"><p>We are currently experiencing problems with our forms. If you receive an error message, please send a mail with your request directly to sales@riskmanager.net.<\/p>\n<\/div><\/div>\n<section  class='av_textblock_section av-kh628b08-9575a0efdd4de060bc7eaf2d21620baf '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-5713\"><form id=\"wpforms-form-5713\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"5713\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/5710\" data-token=\"076322593f3b3cecb4e1d527ea1bb0c4\" data-token-time=\"1777144130\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-5713-field_1-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-trigger wpforms-field-select-style-modern\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-5713-field_1\">What kind of question is it?<\/label><select id=\"wpforms-5713-field_1\" class=\"wpforms-field-large choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-large\" data-search-enabled=\"\" name=\"wpforms[fields][1]\"><option value=\"\" class=\"placeholder\" disabled ><\/option><option value=\"Technical question\"  selected='selected' class=\"choice-1 depth-1\"  >Technical question<\/option><option value=\"Request for quotation\"  class=\"choice-2 depth-1\"  >Request for quotation<\/option><option value=\"Problem Report\"  class=\"choice-3 depth-1\"  >Problem Report<\/option><\/select><\/div><div id=\"wpforms-5713-field_3-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-field wpforms-conditional-show wpforms-field-select-style-modern\" data-field-id=\"3\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-5713-field_3\">What do you want an offer for?<\/label><select id=\"wpforms-5713-field_3\" class=\"wpforms-field-large choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-large\" data-search-enabled=\"\" name=\"wpforms[fields][3]\"><option value=\"\" class=\"placeholder\" disabled ><\/option><option value=\"Extension module\"  selected='selected' class=\"choice-1 depth-1\"  >Extension module<\/option><option value=\"License increase\"  class=\"choice-2 depth-1\"  >License increase<\/option><option value=\"Training\/Workshop\"  class=\"choice-3 depth-1\"  >Training\/Workshop<\/option><option value=\"Custom-Report\"  class=\"choice-4 depth-1\"  >Custom-Report<\/option><option value=\"other services\"  class=\"choice-5 depth-1\"  >other services<\/option><\/select><\/div><div id=\"wpforms-5713-field_5-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"5\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-5713-field_5\">Which version of Risk Manager are you currently using?<\/label><input type=\"text\" id=\"wpforms-5713-field_5\" class=\"wpforms-field-large\" name=\"wpforms[fields][5]\" ><\/div><div id=\"wpforms-5713-field_6-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"6\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-5713-field_6\">When did the error occur? What steps did you take before?<\/label><input type=\"text\" id=\"wpforms-5713-field_6\" class=\"wpforms-field-large\" name=\"wpforms[fields][6]\" ><\/div><div id=\"wpforms-5713-field_7-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"7\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-5713-field_7\">Is the error reproducible? Does it occur every time?<\/label><input type=\"text\" id=\"wpforms-5713-field_7\" class=\"wpforms-field-large\" name=\"wpforms[fields][7]\" ><\/div><div id=\"wpforms-5713-field_9-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-id=\"9\" style=\"display:none;\"><label class=\"wpforms-field-label\">Is only one project affected or all?<\/label><ul id=\"wpforms-5713-field_9\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-5713-field_9_1\" name=\"wpforms[fields][9]\" value=\"One project\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-5713-field_9_1\">One project<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-5713-field_9_2\" name=\"wpforms[fields][9]\" value=\"All projects\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-5713-field_9_2\">All projects<\/label><\/li><\/ul><\/div><div id=\"wpforms-5713-field_8-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"8\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-5713-field_8\">Which modules does the project include?<\/label><input type=\"text\" id=\"wpforms-5713-field_8\" class=\"wpforms-field-large\" name=\"wpforms[fields][8]\" ><\/div><div id=\"wpforms-5713-field_10-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"10\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-5713-field_10\">Is the Risk Manager connected to the database via VPN?<\/label><input type=\"text\" id=\"wpforms-5713-field_10\" class=\"wpforms-field-large\" name=\"wpforms[fields][10]\" ><\/div><div id=\"wpforms-5713-field_12-container\" class=\"wpforms-field wpforms-field-textarea wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"12\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-5713-field_12\">Please also send us the error.log of the Risk Manager. You can find it on your local computer under %localappdata%BAYOONET_AG<\/label><textarea id=\"wpforms-5713-field_12\" class=\"wpforms-field-medium\" name=\"wpforms[fields][12]\" ><\/textarea><\/div><div id=\"wpforms-5713-field_15-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"15\"><label class=\"wpforms-field-label\" for=\"wpforms-5713-field_15\">Company <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-5713-field_15\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][15]\" required><\/div><div id=\"wpforms-5713-field_16-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"16\"><label class=\"wpforms-field-label\" for=\"wpforms-5713-field_16\">First Name <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-5713-field_16\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][16]\" required><\/div><div 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